Privacy Policy

We may collect the following types of information:

• Contact information: Name, company name, phone number, and email address submitted through our enquiry form or via direct email.
• Enquiry details: Material type, test requirements, and any additional information you choose to provide in relation to testing requests.
• Usage data: Pages visited, time spent on pages, browser type, and approximate location (country/city level) via standard web server logs and analytics tools.
• Cookies: Small data files placed on your device to enable website functionality and understand aggregate usage patterns. See our Cookies Policy for full details.

We use the information collected solely for the following purposes:

• To respond to enquiries and provide quotations for testing services
• To communicate test results, reports, and related correspondence
• To maintain records of test samples and associated documentation as required for laboratory quality management
• To improve the content and functionality of our website
• To comply with applicable legal and regulatory obligations

We do not use your information for marketing purposes or share it with third parties for advertising.

We do not sell, rent, or trade your personal information to any third party. Information may be shared only in the following limited circumstances:

• With accreditation bodies or regulatory authorities if required by our quality management obligations
• With service providers who assist in operating our website (e.g., hosting, analytics), who are bound by confidentiality obligations
• If required by law, court order, or governmental authority

Contact enquiry information is retained for up to 3 years to allow follow-up on testing requirements. Laboratory test records are retained in accordance with our quality management procedures and applicable standards. Website usage logs are retained for up to 12 months. You may request deletion of your personal data at any time by contacting us.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to our legitimate retention obligations)
• Withdraw consent to any processing based on consent

To exercise any of these rights, please contact us at qualitymetallurgicallab@gmail.com.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

For any questions or concerns regarding this Privacy Policy, please contact: